Letter from Mitel: "Stronger together as a UCaaS market leader"

Posted by Thomas Gobeille on Oct 26, 2017 10:17:58 AM

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Powering connections                                                                                                                                                                                                                October 10, 2017

Dear Thomas Gobeille,

On Monday, September 25, 2017, Mitel announced the completion of its ShoreTel acquisition. With this, I'm pleased to welcome you with open arms to the Mitel family. We are excited about this integration, and I wanted to reach out to you directly to share what it means for you.

Stronger together as a UCaaS market leader

First, let me reassure you that this is a combination of two compatible and complementary companies, and we are truly stronger together. As of today, the combined Mitel and ShoreTel has the #2 market share position in the global Unified Communications as a Service (UCaaS) space. And it's in our profound interest that each ShoreTel partner be part of this. As enterprises around the world look to move to the cloud and digitally transform their businesses, Mitel can take them to the cloud seamlessly and simply. Our path incorporates a unique suite of cloud solutions and applications, investment protection, and a technology path to the future.

What does this mean for ShoreTel partners?

Quite simply, ShoreTel partners can keep to business as usual. The completion of this acquisition heralds the start of our work to fully integrate the two companies as seamlessly as possible. Our top priority is to ensure that we continue to partner with you, support you, and tell you about any new developments. Within the next 90 days you can expect the following things to happen:

  • No changes to the ShoreTel portfolio.
  • No changes to the Mitel portfolio.
  • No changes to ShoreTel partner programs.

We are working to complete an integrated portfolio roadmap and any changes we anticipate making in the future will be communicated to you well in advance. In the meantime, please visit www.mitel.com/shoretel to review our press release and visit the ShoreTel Partner Portal to review the following content:

  • Frequently Asked Questions for Partners
  • Letter to ShoreTel Customers from Todd Abbott
  • Frequently Asked Questions for ShoreTel Customers

Should you need additional information, please email us or reach out to me directly.


Todd Abbott.jpg

Todd Abbott

EVP, Global Sales and Services Mitel

Network Computing Architects, Inc. is a premier provider of high quality sustainable and secure networking, information security solutions and unified communications. We partner with our clients to provide answers to business initiatives where leading technologies converge.

NCA achieved ISO 27001:2005 certification in December 2007 and is currently ISO 27001:2013 certified. The scope of NCA's ISMS is client confidential information within NCA Professional Services Practice.