Susan Sison Sept 21, 2015 3:53:00 AM
Hosted Voice- Unified Communications as a Service (UCaaS): Phone Systems in the Cloud
These days, just about all of your business systems can exist exclusively in the cloud. Your phone systems are no different. They can exist purely as hosted voice- unified communications as a service (UCaaS). It’s a cost effective, practical, and efficient business solution. Here’s why.
Everything as a Service
To understand how a hosted voice– Unified Communications as a Service (UCaaS) – solution can benefit your business, you need to understand a little about how software as a service (SaaS) works.
The cloud can offer on demand access to just about any kind of software. Those things that required you to have specialized software, servers, and personnel, can exist as a service in the cloud.
This applies to all major services such as CRM, accounting, email, and even things like printing. In fact, so many different kinds of services are now hosted from the cloud that the term Saas has evolved to Xaas, or Everything as a Service.
So where does hosted voice- unified communications as a service (UCaaS) fit in?
Your phone systems can also work as an on demand cloud service. Are you only familiar with having a phone system that includes a dedicated T1 line, trunks, a PBX, and analog phone lines? Every component of such a system can exist in the cloud. That’s where Hosted Voice- Unified Communications as a Service (UCaaS) really shines.
What does “unified communications” mean?
Instead of having so many dedicated telephony components just for phone, you can have all of those service plus others with the hosted voice- unified communications as a service (UCaaS) delivery model. That includes,
- Video conferencing
Keep in mind that hosted voice- unified communications as a service (UCaaS) is a cloud platform. That means you can mix and match telephony features with data features to have a truly modern and robust communications platform for your business.
The Benefits of Hosted Voice- Unified Communications as a Service (UCaaS)
Hosted voice- unified communications as a service (UCaaS) can benefit your business specifically. You can certainly use it to save your business money, make it more lean, and improve its efficiency.
Capital expenditure and operational costs – It costs far less to set up a UCaaS solution for your business than it does to set up just about any on-premise telephony scheme.
Hosted voice- unified communications as a service (UCaaS) is hosted and managed. Operational costs, such as maintaining servers, are not passed on to you. You won’t need to hire any personnel to manage equipment, troubleshoot problems, apply patches, or anything else.
On-demand service for monthly payments – You do not have to pay for more service than you require. You won’t have to negotiate heavy, multi-year contracts. You will only pay for what you need, when you need it.
Hybrid models and interconnectivity – If you have a system set up and only want a backup, redundancy, or a means to handle overflow, UCaaS can represent a cost effective means of facilitating those services.
Flexibility and scalability – Since UCaaS is an on demand product, you can make changes to your services as they become necessary. If you downsize, you can downsize your service offerings. If your business grows, the service can grow with you. You have absolute control over how much or how little you want from the service.
There’s a lot more to Hosted Voice- Unified Communications as a Service (UCaaS). It’s worth it to explore the options it offers and see what it can do for you and your business.